Privacy Policy
Last Updated: June 19, 2026
Introduction
This Privacy Policy explains how river-quail.com collects, uses, stores, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data in an open and transparent manner.
Information We Collect
Information You Provide Directly
When you interact with our services, we may collect the following types of information:
- Name and contact details (email address)
- Travel preferences and booking information
- Special requests or accessibility requirements
- Communication history with our team
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent on pages
- Referring website addresses
How We Use Your Information
We use the collected information for the following purposes:
- Processing and managing your booking requests
- Communicating with you about your travel arrangements
- Responding to enquiries and providing customer support
- Improving our website and services
- Complying with legal obligations
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contract performance: to fulfill our obligations related to your booking
- Legitimate interests: to improve our services and communicate effectively
- Legal compliance: to meet regulatory and legal requirements
- Consent: where you have explicitly agreed to specific processing activities
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in delivering our travel services
- When required by law or to protect our legal rights
- With your explicit consent for specific purposes
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking information is typically retained for seven years for accounting and legal purposes.
Your Rights
Under data protection law, you have the following rights:
- Right to access your personal data
- Right to rectification of inaccurate data
- Right to erasure in certain circumstances
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent where applicable
To exercise these rights, please contact us at [email protected].
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about our cookie practices, please refer to our Cookies Policy.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised date.
Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
river-quail
47 The Calls
Leeds LS2 7EY
United Kingdom
Email: [email protected]