Terms of Use

Last Updated: June 19, 2026

Agreement to Terms

By accessing and using the river-quail.com website, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

Services Overview

River-quail provides curated travel experiences and tour services across Northern England. Our website allows you to:

Booking Process

Booking Requests

When you submit a booking request through our website, you are not making a confirmed booking. Your submission is a request for us to review and confirm availability. A binding contract is formed only when we send you written confirmation of your booking.

Pricing

All prices displayed on our website are in British Pounds (GBP) and are subject to change without notice. The price applicable to your booking is the price confirmed in your booking confirmation, not necessarily the price displayed on the website at the time of your initial enquiry.

Payment Terms

Payment terms and methods will be communicated to you in your booking confirmation. Generally, a deposit is required to secure your booking, with the balance due before the travel date.

Cancellation and Refund Policy

Cancellations by You

If you need to cancel your booking, please notify us in writing as soon as possible. Cancellation charges will apply as follows:

Cancellations by Us

We reserve the right to cancel any booking due to circumstances beyond our control, including but not limited to severe weather, natural disasters, or insufficient bookings. In such cases, we will offer you an alternative date or a full refund.

Travel Conditions

Physical Requirements

Some of our tours involve physical activity such as walking on uneven terrain. You are responsible for ensuring you are physically capable of participating in your chosen experience. Please inform us of any health conditions or mobility limitations that may affect your participation.

Weather Dependency

Many of our experiences are weather-dependent. While we will make every effort to proceed as planned, we may need to modify itineraries due to adverse weather conditions for safety reasons.

Travel Insurance

We strongly recommend that you obtain comprehensive travel insurance covering cancellation, medical expenses, and personal liability.

Liability and Disclaimers

Limitation of Liability

To the fullest extent permitted by law, river-quail and its employees, guides, and partners shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

Third-Party Services

We may arrange accommodation, transportation, and other services provided by third parties. While we carefully select our partners, we are not responsible for the acts, errors, omissions, or defaults of these third-party providers.

Personal Belongings

You are responsible for your personal belongings during tours. We recommend leaving valuable items secured and obtaining appropriate insurance coverage.

Intellectual Property

All content on this website, including text, images, logos, and graphics, is the property of river-quail or our content suppliers and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

User Conduct

When using our website and services, you agree to:

Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy and GDPR Compliance Statement. Please review these documents to understand how we collect, use, and protect your personal information.

Modifications to Services and Terms

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We may also update these Terms of Use periodically. Continued use of our website following any changes constitutes acceptance of those changes.

Disputes and Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including acts of God, war, terrorism, pandemic, government restrictions, natural disasters, or labor disputes.

Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

If you have questions about these Terms of Use, please contact us at:

river-quail
47 The Calls
Leeds LS2 7EY
United Kingdom
Email: [email protected]